Refund policy

Because our pieces are meticulously handcrafted and highly limited, all sales are final. We do not accept returns or exchanges.

However, we take immense pride in the quality of our jewelry and want you to love your pieces. If a piece arrives damaged, or if a structural issue occurs within 14 days of delivery, we are happy to repair it for you free of charge.

Repair Guidelines:

• Repair requests must be submitted within 14 days of purchase (or the tracking delivery date for shipped items).
• Please email us at hello@thechaecollective.com with your order number and a clear photo of the piece.

• If the issue is due to a structural flaw, we will cover the return shipping and fix it right up.

Please note: This care policy does not cover normal wear and tear, accidental damage (like dropping, pulling, or catching the piece), or improper care (such as exposure to water, sweat, or perfumes).